Privacy Policy

1. Introduction

EQ PrimeServe ("we", "us", or "our"), a company registered in Egypt and operating from Cairo, is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable Egyptian law — including the Personal Data Protection Law No. 151 of 2020 and its Executive Regulations.

By using our website at eqprimeserve.com or submitting our contact form, you agree to the practices described in this policy.

2. Data We Collect

We collect the following personal data only when you voluntarily submit our contact form:

• Full name — to address you correctly in our response.
• Company name — to understand your business context.
• Email address — to reply to your enquiry.
• Phone number — for urgent follow-up or emergency coordination.
• Service interest & message — to route your enquiry to the right engineer.

We do not collect sensitive personal data, payment information, or data from minors under 18. We do not use cookies for tracking or analytics.

3. How We Use Your Data

Your data is used solely to:

• Respond to your service enquiry or request for a quote.
• Send you a confirmation email acknowledging receipt of your message.
• Contact you by phone or email to discuss your requirements.

We do not use your data for marketing, profiling, or automated decision-making. We do not sell, rent, or share your data with third parties for commercial purposes.

4. Legal Basis for Processing

Under Egyptian Personal Data Protection Law No. 151/2020, we process your data on the basis of your explicit consent (given when you submit the contact form) and our legitimate interest in responding to business enquiries.

5. Data Retention

We retain your contact data for a maximum of three (3) years from the date of your enquiry, or for as long as necessary to fulfil any resulting service agreement. After this period, your data is securely deleted.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Contact form submissions are transmitted via a secure email gateway.

7. Your Rights

Under Egyptian law, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Delete your data (right to erasure), subject to legal retention obligations.
• Withdraw consent at any time without affecting the lawfulness of prior processing.
• Object to processing based on legitimate interest.

To exercise any of these rights, contact us at info@eqprimeserve.com. We will respond within 30 days.

8. Third-Party Services

Our website does not embed third-party tracking scripts, social media pixels, or advertising networks. Outbound links to partner websites (e.g. xylem.com) are governed by those parties' own privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website after an update constitutes acceptance of the revised policy.

10. Contact Us

For any privacy-related questions or requests: